We always strive to provide the best products and services to ensure your satisfaction. While all our products undergo rigorous quality checks before shipping, we understand that certain situations may require returns or replacements. Please review the following guidelines for a smooth return or replacement process:
Eligibility for Refund, Return, Cancellation and Replacement:
- Returns or replacements are accepted within 15 days from the delivery date.
- Buyers are responsible for all shipping and handling expenses for return or replacement requests.
- The product must be returned in its original packaging and should be in new condition with all tags attached.
- Only defective items are eligible for return and replacement.
- Prior to initiating a return or replacement, please provide us with photographs of the defects for evaluation.
- Products purchased on SALE & DISCOUNT are non-refundable unless they have a defect.
- Made to Measure & Full Customized Leathers are not eligible for refund or replacement.
- Worn or altered items cannot be returned.
- Customers who order more than two products simultaneously are not eligible for return or replacement. We encourage responsible shopping practices and advise against ordering multiple products for trial purposes.
How to Initiate a Return or Replacement:
- Obtain Approval:
- To request a return or replacement, please contact us.
- Kindly include your name, order number, and the email address used to place the order in your communication. For defective products, attach photographs of the defects.
- Our dedicated sales representative will respond within 48 working hours to assist you further.
- Return Address:
- Once your return or replacement is approved, we will provide you with the appropriate return address.
- For your security, we recommend using a recorded delivery service when returning the item to us.
- Refunds will be processed within approximately 10 to 15 working days after we receive your returned item.
- The refund will be credited to your original payment method.
- Shipping charges are non-refundable.
- If you wish to cancel your order, please contact us as soon as possible.
- Orders can only be canceled within 3 days from the date you ordered.
Our Company reserves the right to amend this Return & Exchange Policy at any time without prior notice. Please review this page periodically to stay informed about any updates.